Effective November 1, 2024
About us
With NirvaScribe, your conversations are transcribed and transformed into structured medical notes (referred to as “Services”) - simplifying documentation so you can focus on patient care.
For the purpose of this Privacy Policy (hereinafter referred to as “Policy”), a healthcare professional using our Services shall be referred to as a ("You", "Your", "Customer" or "User") and their patients shall be referred to as the ("Client" or "Patients").
When a Customer, uses the Services mentioned on our website (“Platform”), we may undertake the following, as per this Policy and our Terms of Service:
collect information around the consultation;
use the information around the consultation;
share information around the consultation with explicit consent.
At all times we take steps to protect Your information and the information of Your Patients. However, you must procure explicit consent from the Patients before using our safe and secure platform. For Patients with mental or physical disability, consent must be obtained from the guardian or nominee, regarding the recording of the session in our application.
What information do we collect from You?
Personal Information collected from You:
To enable our Services, we collect Your limited information from you, like:
Professional information: Details around Your practice area and specialization.
Personal information: Your name, age, contact details, and other identifiers.
Usage Data: Details around Your communication with our Platform.
Payment information: Your transaction history, payment details, and billing address.
Technical Data: IP address, and details around the device through which You access the Platform.
Personal Information collected from Patients:
To enable our Services, we collect the Patient’s limited information like their name, age, and other relevant information.
Sensitive Information:
Client Interaction and information: Transcriptions of Customer and Patient related conversations are processed for generating notes.
Please note that personal data may be shared with explicit consent while sensitive data is subject to strict protection and will not be shared.
How do we collect your information?
We collect Your information when You:
sign up and create an account at our website;
use our Services;
respond to an email or survey; or
use another function on the website.
We automatically collect information like Your login details, and Your card details, through using cookies on our Platform. This is done only to enhance Your user experience on our Platform.
While You can manage or turn off cookies in Your browser settings, it may affect some features on our Platform.
How do we use Your information?
We use the collected information to:
improve our Services and manage our Platform.
enhance Your user experience by tracking the features on our Platform that interest You.
for the purpose of research and testing to enhance Your experience on the Platform.
personalize Your experience with AI-driven tools.
manage subscriptions, discounts, promotional offers, and target advertisements.
communicate to You about our Services, updates, and Policy changes.
We do not use, share or transfer Your sensitive information.
How do we protect Your information?
We prioritize the security of Your personal information and the personal information of the patient through the usage of secure servers, anti-virus software, access control tools, and privacy impact assessments. To further ensure data protection, we adopt the following measures:
Encryption: We employ bank-grade encryption on all data, both at rest and in transit.
Your Information Stays Private: We do not use Your data to train our AI. Your information remains strictly private and is only used only for the purpose of assisting You in real time.
Secure Transcription: During Your consultation, our transcription service processes the conversion and therefore, it does not store any data. Once the transcription is complete, the audio is permanently erased, ensuring full privacy for You and Your Clients.
Employee Security Training: Our staff undergoes ongoing security training to ensure Your information stays protected at all times.
Safe Data Disposal: We retain Your information for a minimum period of seven (7) years as legally required and during this period, data will only be disposed of upon Your explicit request, subject to applicable legal and regulatory requirements. Once it is no longer needed, it is securely disposed of.
However, it is important to note that akin to any digital intermediary, we take extensive measures to protect Your information and ensure the security of our Platform.
How do we ensure compliance with global laws?
We comply with:
Health Insurance Portability and Accountability Act ("HIPAA") of 1996
General Data Protection Regulation ("GDPR")
Australian Privacy Act 1988 (“APA”)
In furtherance of our compliance with APA, we have procured SOC2 Type 1 certification.
What are Your rights?
You have the following rights:
Request a copy of Your information: You may request a copy of the personal information we hold about You. We will respond within a reasonable timeframe, subject to ID verification.
Correction of Your personal information: If You believe the information, we hold is inaccurate, outdated, incomplete, or misleading, You may request a correction. If we cannot correct the information, we will provide a written explanation and allow You to request a statement be attached to Your record noting the correction request.
Deletion of Your information: You may request deletion of Your personal information if it is no longer needed, You withdraw Your consent, or no legal basis remains for retention. However, we may retain certain data to comply with legal or regulatory obligations.
Consent withdrawal for processing Your data: You may request to withdraw Your consent when we process data with Your consent, though some Services may be affected.
Restricted processing of Your data: You may request us to restrict processing if You contest the accuracy of Your information or object to its use.
File complaints for violation: You have the right to file a complaint with the appropriate data protection authority in Your nation at any time if You believe Your data rights are violated.
Unsubscribe from communication: You can opt out of marketing emails anytime by clicking “unsubscribe’ However You will still receive essential service-related messages.
How long do we retain Your data?
We retain Your data only so long as it is necessary for us to undertake business or as may be required by law. We retain Your data in physical form, electronic form, or a mix of both. During this retention period, we do not sell or share Your data or Your patient’s data, except as stated in this Policy.
Agreement to Terms
By using our Platform, You agree to this Privacy Policy and our Terms of Service.
Opt-Out Policy
Opt-out from receiving information: If You do not wish to receive information from us, You may choose to opt-out by writing to us at support@nirvascibe.com
Opt-out from sharing personal information: If You do not wish to share Your personal information or the personal information of Your client, You may choose to opt-out by writing to us at support@nirvascibe.com . You may not be able to use the Platform if You wish to opt-out from sharing personal information.
Changes to the Privacy Policy
We reserve the right to update our Policy. The date on which the Policy is updated is mentioned at the top of this page. You will additionally be notified via email about any modifications made to the Policy and You will be given an option to opt out of sharing Your personal information with us.
Contact us
If you have any queries/questions, please contact us at support@nirvascibe.com
