NirvaScribe for Telehealth Consults

Step-by-Step Guide

NirvaScribe seamlessly integrates with your telehealth platform to capture both sides of the conversation during virtual consultations.

Note: This feature is compatible with Zoom, Microsoft Teams, Google Meet, Coviu, and other video conferencing services

However, this feature works with Google Chrome and Microsoft Edge

Step 1: Select Telehealth Mode The Dropdown

When you click the dropdown next to "Start Recording" button, select Telehealth mode.

‍

Step 2: Start Your Consultation

Click the "Start" button to begin recording your telehealth session.

Step 3: Select the Telehealth Tab

When the screen share popup appears, select the browser tab where your telehealth consultation is running.

‍

Step 4: Enable Audio Sharing (Critical)

Ensure you check the box labeled "Also share tab audio" before proceeding.

‍

Step 5: Click "Share"

Confirm your selection to begin capturing the consultation. NirvaScribe will now transcribe both you and your patient in real-time.

Important Notes:

• Audio sharing is essential - Without enabling "Also share tab audio", NirvaScribe will not be able to hear your patient's voice
• Browser compatibility - This feature only works with Google Chrome and Microsoft Edge
• Works with all telehealth platforms - Compatible with Zoom, Microsoft Teams, Google Meet, Coviu, and other video conferencing services

Browser Settings: Automatically Enable Audio Sharing

To avoid manually selecting audio sharing every time, you can configure your browser to remember your preferences:

🌐 Google Chrome

• - Compatible with Zoom, Microsoft Teams, Google Meet, Coviu, and other video conferencing services
  
  1. When the screen share dialog appears, look for a checkbox that says Remember this decision or similar
  2. Check this box along with the audio sharing option
  3. Click "Share" - Chrome will remember your preference for this website

• Method 2: Site Permissions
  
  1. Click the lock icon 🔒 or settings icon in the address bar
  2. Select "Site settings" or "Permissions"
  3. Find "Sound" and set it to "Allow"
  4. Find "Screen sharing" and set it to "Allow"

🧭 Microsoft Edge

• Method 1: Remember Permissions for Specific Site
  
  1. Edge works similarly to Chrome (they share the same base engine)
  2. Look for the Remember this decision checkbox in the screen share dialog
  3. Alternatively, access site permissions:
     • Click the lock icon in the address bar
     • Select "Permissions for this site"
     • Set "Sound" and "Screen sharing" to "Allow"

🔧 Troubleshooting

• ‍Audio Not Working Despite Checkbox Being Checked
  
  1. When the screen share dialog appears, look for a checkbox that says Remember this decision or similar
  2. Check this box along with the audio sharing option
  3. Click "Share" - Chrome will remember your preference for this website

• Screen Share Dialog Not Appearing
  
  • Check if you've previously blocked screen sharing for this site
  • Clear site permissions and try again
  • Ensure pop-ups are not blocked for NirvaScribe

• Checkbox for Audio Sharing Not Visible
  
  • Browser version: Update to the latest version of your browser
  • Windows users: Ensure Windows is updated (audio sharing requires Windows 10 or later)
  • macOS users: System audio sharing requires macOS 13 Ventura or later

💡 Best Practice:

We recommend using Google Chrome or Microsoft Edgefor the most reliable screen sharing experience with audio. These browsers offer the best support for persistent audio sharing settings.

📞 Need Help?

If you continue to experience issues with screen sharing or audio, Contact our support team at support@nirvascribe.com

‍